Terms of Service

Scope and engagement structure

RemotIQ Pty Ltd (ABN 91 682 628 128) provides software development, server management, testing and consulting services. This website is an informational resource; it doesn't sell services directly. Actual engagements are governed by a Statement of Work (SoW) or Master Services Agreement (MSA), which takes precedence over these general terms where the two conflict.

We offer three commercial models: milestone-based fixed pricing, time-and-materials billing, and monthly retainers. Invoicing defaults to AUD, with GST applied for Australian clients.

Deliverable acceptance

Clients typically have five business days to review and approve a milestone deliverable. A rejection must state specific reasons in writing; silence within the window is treated as acceptance. Revisions address valid concerns raised during review — expanding scope requires an amendment to the SoW.

Intellectual property

On full payment, clients own the custom deliverables built for them. We retain ownership of our own pre-existing tools, frameworks and general-purpose improvements developed during an engagement, but clients receive a perpetual, royalty-free licence to use them as part of the deliverable. Open-source components are identified and properly licensed; copyleft licences (GPL, AGPL) aren't used without your explicit approval.

Confidentiality

Both parties keep the other's non-public information confidential for five years after an engagement ends; trade secrets are protected indefinitely.

Warranties and liability

We warrant that services are delivered to a professional standard and don't infringe a third party's rights. Beyond that, services are provided as-is. Our liability excludes indirect, consequential or punitive damages, and total liability is capped at fees paid in the preceding 12 months — except in cases of negligence, fraud, breach of confidentiality, or IP infringement.

Termination

Either party may terminate with 14 days' written notice, or immediately for material breach, insolvency, or persistent late payment. On termination, the client receives completed work and pays for services already rendered, plus any unavoidable third-party costs.

Disputes and governing law

Before litigation or formal mediation, both parties agree to attempt good-faith negotiation for 30 days. These terms are governed by the law of Western Australia, and disputes fall under the jurisdiction of the Western Australian and Federal Courts.